tower hamlets complaints

The forms for doing this are available in libraries, in Idea stores and in council offices. Council tax; Parking fines; Business rates; Housing rent; See all payments. The Community Learning Disability Service is a team of health staff and social workers who assess and support people who live in Tower Hamlets with a learning disability, their families and carers. To find out if a property needs to be licensed and which type of licence to apply for please click on the link below. Tower Hamlets Community Housing is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 (7791) regulated by the Regulator of Social Housing (L4260). The fluency duty defines a legitimate complaint as "one about the standard of spoken English of a member of staff in a customer-facing role. Click on the latest noticeboard items below to find out more . Fluency complaints should be submitted by the general complaints form. 2nd Floor Alderney Building, A free inside look at company reviews and salaries posted anonymously by employees. This will come as a relief not just to their library users but also to many in the library community, where the Idea Stores model from the borough is well-known and respected. For residents of Tower hamlets, NHS Complaints Advocacy provides assistance to help people make their complaint. Opening hours: Mondays to Fridays 9am-5pm If you prefer we can … Find out more about how we're meeting your health and care needs. We make sure they know when someone is pleased, as this motivates them and makes their hard work worthwhile. For more information, contact. Your councillors and Members of Parliament are also here to serve you and can help with complaints about the borough. Complaints about a specific school should be made in the first instance directly to the head teacher of the school, who should make every effort to resolve the matter. We will let you know that we’ve received your complaint within 2 working days. Tower Hamlets London Borough Council is the local authority for the London Borough of Tower Hamlets in Greater London, England. If the service you wish to complain about involves a health service element, you can also. The fastest and easiest way to submit a general complaint is via our online complaints form. Weekly Newsletter. We understand that when you want to give feedback on an experience with the Council, it is vital that you are able to do so quickly and easily, with the assurance that your feedback in going to the right person. From 21 November 2016 the Government is introducing a new Code of Practice. It should also be noted that the council are not obliged by the fluency duty to respond to complaints that are vexatious, oppressive, threatening, abusive, without foundation and/or which are intended to result in harsh or wrongful treatment of the staff member who is the subject of the complaint. She had blocked my bidding account do to her own incompetence and I had sent an email to complain about her unprofessionalism and disrespect (mind you, this was at the start of Nov 2020) and they said it takes 14 working days to reply. For complaints you can use our online adult social care complaints form. Report it. 40 Tower Hamlets Council reviews. Online exhibitions, discussions, well-being sessions, and celebrations throughout March. Virtual School Tour. Tower Hamlets Together is all about health and social care organisations working closer together to improve the health and wellbeing of people living in Tower Hamlets. We are currently updating our website, please bear with us we should have an improved site in the next 4 weeks . You can visit our drop-in services at: ... London Borough of Tower Hamlets 100019288 If you have reported an ongoing problem of ASB, but do not believe it has been dealt with you can ask the Tower Hamlets Council Community Safety Partnership to review your complaints (including incidents of hate) under the Community Trigger process. If you would prefer to make a complaint in writing, rather than online, you can write to: Complaints Town Hall Mulberry Place 5 Clove Crescent London E14 2BG. For complaints about Children’s Service, such as child social care and child protection, use our online children's social care complaints form. If you wish to complain that the Mayor, a councillor or a co-opted member has failed to comply with the Code of Conduct for Members complete the conduct complaint form. 64 reviews from Tower Hamlets employees about Tower Hamlets culture, salaries, benefits, work-life balance, management, job security, and more. It is looking into joining Kensington and Chelsea, … Find out more about what you can request and how. This is your platform to voice your compliments, complaints and general comments. If you would like to pay us a compliment about any of our services, please complete the online compliments form. Education complaints that are not about specific schools for issues may include: These can be submitted via our general complaints form. Find Coronavirus information and updates for Tower Hamlets residents here, Reshaping Surgical Services within the Barts Health Group, Health & Social Care - Tower Hamlets Council. If you’d prefer to make your complaint in writing, contact: If you are a young person in care or a care leave, we can help you make your complaint. You can contact them if you have a local issue that you want to bring to their attention. You can upload and attach documents to the online form if needed. To let us know your thoughts, just complete the online comments form. Calendar. We are committed to being transparent when we are dealing with your complaints. If you need help making a complaint you can contact The Independent Complaints Advocacy Service on 0845 120 3784. This is a statutory requirement which specifies that all public sector workers in a customer facing role must be able to speak English fluently. From 1 April there will be three licensing schemes for privately rented properties in the borough. Spring Term 2021. Tower Hamlets is committed to giving you the best possible service. 80% of over 80s have at least one chronic condition and of these 35% have 3 chronic conditions, An error has occurred in processing the XML document. Tower Hamlets Community Housing is a member of the National Housing Federation. Previous Next. Visit Our Parent Noticeboard. Can I get help if I have a disability? email: newccg.enquiries@nhs.net, The seven north east London clinical commissioning groups (CCGs) – City and Hackney, Newham, Tower Hamlets, Waltham Forest, Barking and Dagenham, Havering and Redbridge – will become a single organisation called North East London CCG from 1 April 2021. We can make reasonable adjustments to assist you if you have a disability that prevents you from completing the online form. Tower Hamlets said a first dose had been administered to 28,000 of its 280,000 residents eligible for a vaccine in the first two months of the programme. If you'd like to know something about how the Council has handled a particular matter, you can submit a Freedom of Information request. Mile End Hospital, Tower Hamlets have reversed their decision to impose deep cuts on their library service. Home Council & democracy complaints Adult social care and health service complaints Find out more. We are always delighted to hear that our staff are doing a great job. Tower Hamlets Clinical Commissioning Group commissioning health services for Tower Hamlets residents From 1 April 2021 , this website will not be updated. Tell us about an episode of care that you’ve experienced so that we can continue to improve services. Info & Complaints. Alternatively, once eight weeks has passed since the complaint was closed you can approach the Housing Ombudsman directly. This animation is a whistle-stop tour of how the NHS works in 2017 and how it is changing. Contact the Complaints Department at Mile End Hospital; You can also go to Tower Hamlets NHS website or NHS choices on. It will be made by a member of the public or someone acting on his or her behalf complaining that the authority has not met the fluency duty". Local Tower Hamlets GPs are urging Muslims not to delay having their Covid-19 vaccine – first or second dose – during the holy month of Ramadan, which is due to start on the evening of Monday 12 April 2021. We will put you in touch with a children’s advocate who will help you have your say and get things sorted. If you have a comment that is neither a complaint, nor a compliment, we still want to hear it. Tower Hamlets gets ready for census count for real after rehearsal . Tower Hamlets Council has agreed to investigate the possibility of getting a Royal stamp of approval. We aim to provide a full response in less than 10 working days – and more quickly if the matter is really urgent. Complaints relating to the fluency duty can be considered under the council's general complaints procedure. Read our latest report on the coronavirus (COVID-19) by clicking on the banner above. NHS services commissioned for the people of Tower Hamlets. Mike Brooke Published: 1:00 PM February 17, 2021 Updated: 1:37 PM February 17, 2021. PO Box 66355 London E14 1GU. If you have already submitted a complaint and been through the full process but would still like to challenge the outcome, you can see the next steps here. Registered Office at 285 Commercial Road, Stepney, London E1 2PS. At which time we will also tell you who is dealing with it and when you can expect to receive a reply, if it is going to be longer than five days. I contacted Tower Hamlets council to… I contacted Tower Hamlets council to complain about Florence Onwuazo. School Assemblies. A designated person can review a complaint themselves or refer the complaint directly to the Housing Ombudsman Service. If you are not satisfied with the outcome, you can make your complaint known the chair of governors. If you wish for an official complaint investigation to be carried out and to receive a formal reply from the Trust you will need to go through the Barts Heath formal complaints procedure. ... Tower Hamlets Homes. Speak directly to the people providing services to you – this is often the best way of resolving any problems. DHN Food Distributors Ltd v Tower Hamlets London Borough Council [1976] 1 WLR 852 Case Summary Piercing the corporate veil – groups of companies. Graham White, Interim Service Head, Legal Services, and Sayed Khan, Complaints and Information Officer, introduced the report setting out information regarding the Council’s handling of complaints and information requests in the year 2014/15. Phone lines are open 9am to 5pm, Monday to Friday. School Videos. Department for Education Castle View House East Lane Runcorn Cheshire WA7 2GJ, Tel: 0370 000 2288 Typetalk: 18001 0370 000 2288 Fax: 01928 738248. tel: 020 3688 2500 Apply for it. Registered Office at 285 Commercial Road, Stepney, London E1 2PS. Find out about Kooth, a digital mental health platform that gives children and young people immediate access to an online community of peers and a team of experienced, accredited counsellors. We are a happy and inclusive one form entry primary school in the London borough of Tower Hamlets that provides an excellent education for all its children. PPGs represent patients and provide feedback on GP practices, helping to drive change. Your experiences and views will help to shape services in Tower Hamlets. © NHS Tower Hamlets Clinical Commissioning Group We aim to provide a full response in less than 20 working days – and more quickly if the matter is really urgent. person. Parking permits; Benefit forms ; Skip on a road or pavement; Join the housing register; See all applications. Welcome from Head. Before you make your complaint, you may want to reference our privacy policy, so you know how we will handle any data you submit. To access this help, contact Angie Treby at Action for Children, Tower Hamlets Children's Rights Service: Tel: 020 8221 8200 Email: Angie.Treby@childrenssociety.org.uk Mobile: 07958 234 612, The Children’s Society Stratford House 21-23 Broadway Stratford London E15 4BQ. We also have a staff recognition scheme, where you can put forward staff for an award. We are in the process of transferring our information to a new site. Adult social care and health service complaints, Leave a neutral comment or piece of feedback, Take an existing complaint further, if you are unhappy with resolution, What to do if you'd like to make a Freedom of Information request, online children's social care complaints form, Early years services (such a children’s centres). There were two subsidiaries, wholly owned by DHN. Tower Hamlets Community Housing is a member of the National Housing Federation. We are looking for three associate lay members to champion the diverse voices of all local people. Term Dates. In these types of circumstances a complaint will not be taken forward by the council. Tower Hamlets Community Housing is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 (7791) regulated by the Regulator of Social Housing (L4260). A-Z Directory; Information on Coronavirus (COVID-19) Complaints Advocacy; The NHS Constitution; Useful links; Contact; Welcome to Healthwatch Tower Hamlets. The council is unusual in that its executive function is controlled by a directly elected mayor of Tower Hamlets, currently John Biggs. Tower Hamlets Council. DHN was the holding company in a group of three companies. If your complaint arises from issues relating to disability, vulnerability, distress, social exclusion and mental health. Visit Contact Page Find out more. Tower Hamlets Council complaints contacts. Find out how your complaint will be processed and our commitments to you here. Yes. We will let you know we’ve received your comment within 2 working days. Please let us know if this is the case, Email: monitoring.officer@towerhamlets.gov.uk. The corporate veil may be pierced where groups of companies can be treated as partners. If you have a complaint relating to the way an NHS service has been commissioned, or you have been directly affected by a commissioning decision made by us, please contact the Patient Experience Team at North and East London Commissioning Alliance (NELCA). Pay it. We will also tell you who is dealing with it and when you can expect to receive a reply, if it is going to be longer than five days. However, the duty also states that "a complaint about a member of staff's accent, dialect, manner or tone of communication, origin or nationality would not be considered a legitimate complaint about the fluency duty". Bancroft Road, London E1 4DG Tower Hamlets Council ModernGov. Tackling digital disadvantage in Tower Hamlets. The seven north east London clinical commissioning groups (CCGs) – City and Hackney, Newham, Tower Hamlets, Waltham Forest, Barking and Dagenham, Havering and Redbridge – will become a single organisation called North East London … Tower Hamlets Law Centre – 789 Commercial Road, E14 7HG, Tel: 020 7538 4909 Toynbee Hall – 52 Old Castle Street, Spitalfields, E1 7AJ, Tel: 020 7392 2953 Housing Options – Private Housing Advice Service, Albert Jacob House, 62 Roman Road, E2 0PG, Tel 020 7364 3558 If you are not satisfied with the chair’s response, you can follow it up with a complaint direct to the Department for Education.

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